Airlines are bleeding billions each year by failing to convert fleeting customers into loyal repeat travelers—and with 76% of flyers drifting to competitors, the cracks in clunky loyalty schemes are hard to ignore. The ancillary revenue market is set to hit $213.5 billion by 2032, yet most companies miss the moment to truly engage. One new platform is already racing ahead, revealing exactly where this overlooked market gap can be turned into profit.
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